Terms of Service

Communication between you, the customer and Old Barn Leather

Please contact me via email if you require any further information.
If you are unsure of any of my descriptions or would like more details about products in my shop, please let me know and I will be happy to let you have as much information as I can.
When you have commissioned me to make an item for you, I will try to communicate with you as much as possible before any carving takes place.
I will also send you interim photographs if you would like me to. This is to ensure that I have understood your instructions as far as possible.
I will let you know as soon as it has been posted and I will forward you any tracking information that is available (this may depend on the country to which the item is being dispatched).

Payment Options

Commissions and Personalisation

You may wish to have an item made using your own design and I welcome this as it makes your project unique.
You can commission a product from scratch …
… or you can modify or add to many of the products my shop.
Your design will never be used on anyone else’s product thus keeping it unique to you.
It is also important to know that some finely detailed designs may not lend themselves well to the carving process.
If this does turn out to be the case, we can discuss your idea and I will do my very best to come up with the closest alternative possible.
Do get in touch so we can discuss your requirements.

The Commission Ordering Process

Have a look through my Shop and Gallery for inspiration and to see the current Old Barn Leather product range.
Read through the details in my Bespoke section, especially ‘Colour & Design Information’. If you can’t find the information you are looking for, please email me.
In the BESPOKE section, locate the ‘Commission Enquiries’ page where you will find the appropriate enquiry form for your project.
Once I have received your enquiry form, I will email you within THREE working days to confirm your enquiry and to begin the communication process.
If you require Old Barn Leather to create a complex design for you from scratch, or you supply an image that requires substantial modifications, a design fee £15.00 will apply.
If your design is highly personalised (if, for example, you require a name, initials or a date to be carved), I will require a 25% deposit which will be payable before I begin the carving process.
I will notify you if any deposit is required once we have agreed on your final design.
Once you are completely happy with my proposals, AND I have received your deposit (if a deposit is required), I will start work on your project.
I will send you interim photographs if you would like me to.
On completion of your project, I will notify you that it is ready for dispatch.
I will let you know as soon as it has been posted and I will forward you any tracking information that is available (this may depend on the country to which the item is being dispatched).

Delivery & Dispatch

Many of the items in my shop will be made especially for you and I will let you know if your chosen product needs to be made to order.
If your order is not in stock I will let you know. If this is the case, please allow two to three weeks for dispatch. If I can dispatch your order any sooner, I will.
I will let you know as soon as it has been posted and I will forward you any tracking information that is available (this may depend on the country to which the item is being dispatched).
For information on Shipping and Postage Rates, please click here .

Customs & Duty

Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.
For international deliveries and also for insurance purposes, a rough description of the contents of your parcel must be recorded on the postage slip on your parcel. Of course, I will be as discreet as possible, particularly if your parcel is to be delivered to someone other than you.

Returns and Exchanges

All Old Barn Leather products are photographed prior to dispatch.

For items purchased from my shop that have not been personalised, I do accept returns and exchanges where the item has been found to be defective in some way. If there is anything you are not completely happy with, do email me and I will do my best to arrange a resolution or a return or exchange.
I cannot exchange products that have been personalised or made according to your explicit instructions.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
For returns, please contact me within THREE days of delivery.
Your item must be returned to Old Barn Leather within SEVEN days of delivery.

Cancellations